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We have created a General Workers Manual guide to help Support Workers achieve a fulfilled work-life and create positive outcomes for their clients.
1) Before starting it's important to check yourself.
i. Checking yourself means to create a moment of silence before commencing work, and bring yourself to the present moment. Being fully present is essential.
ii. Do not do a task half-heartedly. Be sure to keep the client's needs and benefit at your focus.
2) Make sure to communicate in a healthy way and to set healthy expectations between both parties.
i. Part of healthy communication is to actively listen, this means to disconnect from all your personal attachments because you're about to be of service to someone.
Being of service to someone requires a greater awareness outside personal interest and self-centeredness.
ii. Have a conversation about client expectations. Throughout the day, make sure you are in constant communication with your client so they can feel safe and in control. Checking in with phrases like, 'Are you ok?', or if they are showing signs of distress, tune in and say, 'Whats happening for you?'
3) Right Speech, Right Action, Right Livelihood.
i. Right speech: A great Mantra to use is, "I will speak to others and myself with love and kindness". Avoid meaningless, idle chatter, gossiping, transferring negativity, projecting fear, lying, and too much self-centeredness and boastfulness.
Be mindful of their triggers, behaviors, and patterns that may affect them.
ii. Right action: Make sure to always act with patience, care, and awareness that your service is impacting the lives of others in a positive way.
iii. Right Livelihood: Empower and set an example in your own life.
Try to lead a righteous life. What is in one is in the whole.
Become self-aware of your own personal challenges, addictions, etc.
This will impact the way you serve others.
4. Know your personal boundaries and learn discernment.
i. Be aware of your personal boundaries and values. If there is a request that is not stipulated in the agreement then gracefully assert yourself and remind them that the request is not something you feel comfortable with.
ii. Be clear and calm - firm and fair. Make sure to not enable disempowering learned behaviors. Remember the main aim is to empower all participants.
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